We aim to offer
services that will benefit all our customers. We hope you are happy with every
purchase you make. In certain circumstances, you may want to return some items.
Please read our return policy below, we will do our best to assist you. Returnable items Items that can be returned/refunded or exchanged within the warranty*
follow the criteria as below:
1. Faulty items damaged/broken upon arrival.
2. Items received in the incorrect size/color. *Warranty:
- 30 days for the rest of the items *7 Days No Reason Return
If you are not satisfied with your purchase, and the product is still in brand new condition, we can arrange the refund of the item price. You will be responsible for paying the return shipping fees. Please submit a "Return or Exchange" ticket within 7 days of the order being received.
Note: Items that can be returned/refunded within 7 days of receiving must follow the criteria as below:
1. Items are in the original packing with tags.
2. Items are in brand new condition: unwashed, unworn, unused, and unaltered.
Return Conditions
Note: Items that can be returned/refunded within 7 days of receiving must follow the criteria as below:
1. Items are in the original packing with tags.
2. Items are in brand new condition: unwashed, unworn, unused, and unaltered. Return Conditions
Note: Items that can be returned/refunded within 7 days of receiving must follow the criteria as below:
1. Items are in the original packing with tags.
2. Items are in brand new condition: unwashed, unworn, unused, and unaltered. Return Conditions: For items with no
quality issue, please understand that we will not be responsible for the return
shipping cost. All return requests must be authorized by our customer
service team before shipping to our returned address. Non-Returnable Items We cannot accept returns under the following conditions:
1. Items outside the warranty time-frame.
2. Washed, worn, used, tag-removed, or misused items.
3. Items under the following categories are non-returnable for
customer's reason: *Customer's Reason:
no longer needed, bought by mistake, not as expected, changed mind, etc Before Making a Return Request For any reason, if you would like to cancel your order while the order
is under the shipping process, you will need to wait until you receive the
package in hand before making a return request.. If you refuse to take the delivery package from the postman or do not
pick up your delivery package from your local pick-up stores, our Customer
Service will not be able to judge the situation of the package and therefore
cannot handle your return requests. If the package is
returned to our warehouse because of a customer's personal reason
(Check details below), we'll contact you about re-paying the reshipment
postage (by PayPal) and arrange the reshipment. However, please understand
that no refund will be issued in this
situation. Details for customer's personal reason: * Wrong
address/no consignee * Invalid
contact information/ no answer to the delivery calls & emails * Customer
refuses to accept package/pay tax fee/ complete customs clearance * Didn't collect
package by the deadline Return address & refunds Return address: Please always submit a"Return or Exchange"Ticket to
customer service first to obtain the return address. Please DON'T return
your package to any address indicated on the shipping label of the package
received, we cannot be held responsible if packages are returned to the wrong address. Refunds: The refund will be
issued to your ZEEWIZZ.COM Credit Account. You
can either use Credits to pay for new order or withdraw it to the original
account/card you paid earlier. The original shipping fee and insurance are
non-refundable. Note: If you want to return
the product, please confirm that you've received your package, by clicking
"Order Received".
Then submit a "Return or Exchange" Ticket with supportive
proof(photos or videos). We do not provide Return Label service. Please contact
our customer service for guidance. After you submit your
ticket, our Customer Service will approve your return request according to our
policy, warranty, product status, and the proof you provided.
We are also not liable for any aftersales issues that have been mishandled
without any prior approval from
We are also not liable for any aftersales issues that have been mishandled
without any prior approval from
We are also not liable for any aftersales issues that have been mishandled
without any prior approval from ZEEWIZZ.COM. We also require
justifications for every claim, such as photo-taking, video proof, etc. Trackable Packages
Inquiry Period Please note that all
shipping companies only accept inquires submitted within the Inquiry Period. If
you would like to check for packages you didn't receive, please contact
customer service within the required period. Thank you for your cooperation: * Expedited
Express: 30 days from the shipped day * Expedited
Postal/Priority Line/Economy Air: 60 days from the shipped day * Postal service - tracking: 90 days from the shipped
day Package Delivery
Follow-Up & Review Invitation We'll send a delivery
follow-up email to you after a certain shipping period and invite you to share
the shopping experience. * Hope you enjoyed
our service. You're welcome to confirm the delivery and write reviews to win
shopping rewards. (Our system will auto-confirm the delivery if no update comes
from your side.) * If you haven't
received the package yet, please contact Customer service for help. If you need assistance,
please Contact Us. enquiries@zeewizz.co.uk